RETURNS & EXCHANGES:
- Orders placed on guavahoney.com are eligible for return or exchange within 14 days of receiving the order.
- We issue full refunds on orders in the which it was paid for. If exchanging we cannot guarantee the style, color or size you'd like to exchange at the time of your return, but if you email us prior to returning your item, we'd be happy to check inventory for you and put it aside if availability permits.
- Please email us your ORDER NUMBER and the Item and the reason for returning/exchanging if the item. Then mail back your item(s) with a trackable shipping service (we are not responsible for lost or damaged packages). Customer is responsible for return shipping costs.
- Merchandise must be new, unworn and unaltered with tags attached. Any items that have been washed - even if following wash instructions - are not eligible for return. We are not responsible for washed items. But you can contact us if you have an issue and we'd be happy to help.
- Customer is responsible for return shipping fees. All returns must be postmarked within 14 days of having received your order (as per tracking info). If customer has returned merchandise more than 10 times in total, we can deny a return based on the circumstances of the return and exchange.
Mail package back to:GUAVA HONEY LLC
P.O. Box #276
46-036 Kamehameha HWY
Kaneohe, HI 96744
We have a Final Sale Policy on the following items for sanitary reasons:
- ALL JEWELRY
- Intimates / Bralettes or Underwear
***All sale items are final sale: Orders placed with any discount code, anything in the sale section, items reduced in price or clearance**** These items cannot be returned for store credit or exchange.
EXCHANGES: Once we receive your return, we will inspect the items, process the return, and send you an email with your online store credit within 5-7 business days. Once you receive the credit, you will be able to use it towards any future online purchase at guavahoney.com. Final sale items - items purchased on sale, clearance or with a discount code, as well swimsuits, jewelry and bralettes for sanitary reasons.